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Support channels

Channel	For	Email	SLA
General support Account, deposit, withdrawal, and gameplay questions. SLA: Within 24 hours, 7 days a week.	Account, deposit, withdrawal, and gameplay questions.	support@theultimatepokergame.com	Within 24 hours, 7 days a week.
KYC & verification Document review and account-verification status. SLA: Within 1 business day.	Document review and account-verification status.	kyc@theultimatepokergame.com	Within 1 business day.
Legal & compliance Subpoenas, regulator inquiries, formal complaints. SLA: Within 3 business days.	Subpoenas, regulator inquiries, formal complaints.	legal@theultimatepokergame.com	Within 3 business days.
Press Media, interviews, factual corrections. SLA: Within 2 business days.	Media, interviews, factual corrections.	press@theultimatepokergame.com	Within 2 business days.
Abuse & safety Collusion, fraud, account take-over, harassment. SLA: Within 24 hours; security issues prioritised.	Collusion, fraud, account take-over, harassment.	abuse@theultimatepokergame.com	Within 24 hours; security issues prioritised.
Affiliates & partnerships Affiliate applications, commercial partnerships, integrations. SLA: Within 3 business days.	Affiliate applications, commercial partnerships, integrations.	partners@theultimatepokergame.com	Within 3 business days.

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Registered office

Registration #[REG #]

Licensor

Curaçao eGaming — License #.
Verify the licence at https://validator.curacao-egaming.com .

Dispute resolution

If we can't resolve a complaint internally within fourteen days, you can escalate to the licensor. The full path is documented on our dispute-resolution page.